When X-TRAP fails to run and is unable to run a game client, please check the following:

1. Verify that you are using Windows 2000 or later.
2. Perform a virus scan to verify that no virus is causing an error with X-TRAP.
3. Check if X-TRAP files have been forcibly modified or fabricated.
4. Reboot your computer and try reconnecting to the game.
5. Verify that your computer’s resources and hardware are sufficient.
6. End any unnecessary processes or applications which might be interfering with X-Trap.
7. Erase any traces of harmful applications from your harddrive.
8. Re-install the game.

X-TRAP does not allow this.

Therefore one of the two game clients must be shut down.

X-TRAP Code 10-xxxx-xxxxxxxx-xxx represents X-TRAP patch update failure, please check the following points: Assuming your network connection is not an issue,

1. Check if X-TRAP files have been updated,
2. Check that the MIME settings for the X-TRAP files in the X-TRAP Patch Server have been updated.
3. Check the HTTP URL settings for X-TRAP's download when creating an argument key with X-Protect.

X-TRAP Code 02-xxxx-xxxxxxxx-017/ 02-xxxx-xxxxxxxx-031 occurs when X-TRAP fails to gain Administrator authority in your operating system.

Please check the following points.

There are two types of user accounts in Windows XP: Administrator and Guest. X-TRAP may not operate properly if your computer is not at the Administrator level due to the need for certain security functions. It is possible that the game client will not run properly if you are logged in as a Guest user. To fix this:

Step 1.
Go to the Control Panel from the Start Menu (use the Windows Key).



Step 2.
Select User Account.



Step 3.
Verify the account type of the current user identity.
You will need to log off if you are currently logged in as 'Guest'.

Step 4.
Press the Windows Key and select to Log Off.



Step 5.
Switch user identities.



Step 6.
Log in as an Administrator.



If this issue continues to persist after you follow these instructions, please submit a ticket to Customer Support explaining that you have already tried this solution. Thank you very much for your patience and understanding.

Generally, X-TRAP does not allow multiple game clients to be running simultaneously.

How to check if X-TRAP is running:

1. Click on the following icon in the System Tray, or press CTRL+ALT+Delete to open the Task Manager.

2. Look for “XTrap.xt” in the Processes tab of your Windows Task Manager.

Typically, an X-TRAP folder co-exists in the same folder in which a game is stored.

These files exist in order to run the X-TRAP engine, and in the event that a Code Field error occurs, a log will be recorded under the filename: XDataMMDD.Log (where “M” and “D” stand for “month” and “day”).

For example, a file named “XData1020.Log” would be an X-TRAP log file for October 20th.

Wiselogic may request that you provide them with this file.

X-TRAP Code 14-xxxx-xxxxxxxx-xxx occurs when X-TRAP auto-detects questionable hardware, such as USB devices.

Please unplug any unnecessary USB devices and restart your computer.

If the problem persists, it may be with your keyboard, mouse, or similar hardware.

Please obtain as much information on these products as possible (manufacturer, model, etc.) as well as the IP address of the PC which the error occurred on.